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Ticket Center

PROMLM ICON user friendly Ticketing System  is a Customer Service or Management Tool maintaining a cohesive flow of problem-solving between all parties with easy internal messaging, all in one place from Admin Backoffice. Tickets, also known as Cases or Issues are properly stored alongside relevant user information & very helpful to find out for any recent issues faced by the Customer and can sort out the simple to complex issues with prompt reply for their service request.

Ticket Centre is the Place where you can see the concerns raised by the Customers like Issues, System Failure, Pending Transaction Details, Errors, Malfunctioning, Uploaded issues as PDF attachments or images, Seeking Admin Approval and More.

Default Functionalities like Search Option, Home Icon clicking on taking to Dashboard, Flip through Pages with <> & Easy Access to Top Page by Arrow Icon are also available.

Key Features of Efficient Ticketing System includes Ticket Raised Detail, Pending Tickets, Recently Update Tickets, New Tickets, Categorised Tickets, Status as Close, New & Pending, View Ticket, Search Tickets, Image, Documents uploaded, View Customer Information & Downloaded Files, Ticket Created with Date, Prioritisation & Professionalism.

TICKET STATUS

Top Ticket Center Page with Intact Three Separate Boxes display the Number of Pending Tickets, Recently Updated & New Tickets for Sorting out as soon as it’s been raised without any hassle. Upon choosing the appropriate Tickets will show them in Detail for the Admin or Management to take necessary action to resolve it as early as possible.

Pending Tickets gives the count of unresolved issues raised by the customer in the Top Ticket Center Box.

Recently Updated gives the count of recently updated or made changes to the already raised issues raised by the customer in the Top Ticket Center Box.

New Tickets gives the count of new issues raised by the customer  in the Top Ticket Center Box.

Ticket Centre Content Page includes User ID, UserName, Ticket Number, Category, Subject, Status with Close, New, Pending as Color Coded & Date with time. This is very helpful for the Admin to find out for any Current or Recent Issues and Sort out the issues swiftly.

User ID is the generated number or ID of the User for the Ticket raised by them which enables Admin to identify the issue & sort out quickly.

Username is the name given under this field by the user during Registration from whom the Tickets been raised with user ID.

Ticket Number is the generated number of the Ticket raised by the User which enables Admin to identify the Ticket raised & sort out swiftly.

Category gives the Section like general or billing or so under which the Ticket issued been raised by the User for that ticket number.

Subject gives the Topic or Title or Main Content or Reason for the raised ticket by the User for easy identification of the issue.

Created on with Date and Time when the tickets been raised by the User with or Without attachments.

Ticket Status can be of Closed/New/Pending & also color coded for easy identification. It can be updated from new or pending to closed based on the current status as and when it has been solved.

Closed Ticket Status meant the Tickets raised by the User been solved by the Admin. This will be shown in pink code or color which may vary.

New Ticket Status meant the Tickets been raised recently and not been looked into for resolving. Admin can take swift action on New Tickets as and when its been raised  by the User. This will be shown in black code or color which may vary.

Pending Tickets Status meant the Tickets raised by the User not yet solved completely. Already attempted by the Admin to resolve the Issue but something or some aspect need to be addressed or solved yet. Fixing in Progress it meant actually. This will be shown in blue color or code which may vary.

VIEW TICKET

Tickets raised by the Customer & displaying under Pending, Recently Updated & New Tickets can be viewed with their individual Ticket Information by clicking on anywhere on the details.

Viewed Ticket Detail includes User ID, Username, Ticket Number, Category, Subject, Status & Date. By clicking on any title or name or status display or any applicable place will lead to the View for that Corresponding Ticket, Reply & Submit will Send Reply for that Ticket User.

User ID is the number or ID of the User for the Ticket raised by them which enables Admin to identify the issue & sort out from View Ticket.

Username is the name given under this field by the user during Registration from whom the Tickets been raised & under viewing.

Username with Image is the picture uploaded for the User who raised that Issue & can be viewed under Ticket.

Ticket Number is the generated number of the Ticket raised by the User which enables Admin to identify Ticket raised & fixed from View Ticket.

Category gives the Section under which the Ticket issued been raised by the User from View Ticket.

Subject gives the Topic or Title or Main Content or Reason for the raised ticket by the User from View Ticket.

Ticket Status can be of Closed/New/Pending & also color coded for easy identification to know current issue situation under View Ticket .

Date and Time when the tickets been raised by the User with or Without attachments can be viewed under View Ticket .

TICKET RESPONSE

Ticket Reply can be done from the Ticket Subject View Admin Side itself to the User with Attachments inorder to explain how to sort out the issue,  Updating the Status from the Menu Selection and Submit or Cancel. Ticket can be sent to the User & used appropriately.

Ticket Subject can be seen in depth with Ticket Number, Status, Date with Time, Username with Image, Screenshots, download files, Reply with attachment using uploading the file, Status Selection from available Options of New, Close, Open & Pending, Submit to Reply to Address the Issue with Status or Cancel to undo the Action.

Ticket Number  is the number of the Ticket raised by the User which enables Admin to identify the Ticket raised under Ticket Subject.

Username is the name given under this field by the user during Registration from whom the Tickets been raised & under viewing.

Username with Image is the picture uploaded for the User who raised that Issue under Ticket Subject.

Status can be selected from the available options of New, Close, Open & Pending under Ticket Subject.

Eye View Icon enable to see the screenshot attached with Ticket. Similarly download icon enables to download the files that have been uploaded along with the Ticket to get the better understanding of the Complex Issue.

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